Accessibilty

The Winter Gardens is a listed building and as such there are physical restrictions in what can and can't be done to accommodate accessibility. There are multiple venues on different levels within the Winter Gardens. However, both Rebellion Festivals and the venue are committed to ensuring that everybody has access to all areas and can provide advice and assistance.

There are lifts available to all levels, so there is no restriction to access to any venue. Should a lift be out of use, please find your nearest security personnel and they will assist you.

Due to the layout of the venues, only the EMPRESS BALLROOM has a specific area for wheelchair viewing. This is on the balcony level.

The Winter Gardens is council owned and REBELLION FESTIVALS have no control over the layout / access of the building. However, we work closely with the management and they ensure that their facilities are monitored and assessed on a regular basis with recommendations on improvements and updates acted upon within a reasonable timescale and within any physical restrictions the design of the building may impose.

Infomation about the venue and the accessibility can be found here:
https://www.accessable.co.uk/the-fylde-coast/blackpool/access-guides/winter-gardens

For any questions not answered or for specific access information on each venue within the Winter Gardens Blackpool please contact:

The General Manager
Winter Gardens Blackpool
c/o 97 Church Street
Blackpool
FY1 1HL

info@wintergardensblackpool.co.uk

All Winter Gardens staff are pro-active in assisting all visitors, will respond appropriately to requests for further aid and they encourage and support staff to extend their knowledge through training of specific skills that may be available.

There is no ramp at the main entrance however there is a wheelchair lift that gets you to Box Office level and a further wheelchair lift in the Grand Vestibule which takes you up to the main floor.

Church Street exit is on the level and can be used for wheelchair users.

There are a number of accessible toilets in the venue. They can be found on the main level. There are also accessible toilets in the Ladies and Gents in the EMPRESS BALLROOM and there is also an accessible toilet upstairs in the SPANISH HALL.

On the weekend, please ask a member of the security team to assist you and if you are having any issues please ask them to call the duty manager should they not be able to help you.

INFORMATION & POINT OF CONTACT

We are pleased to welcome Catlow to the Rebellion family as our Diversity & Inclusion Officer.

We are striving to improve, listen and implement changes that ensures Rebellion is an inclusive event and can be enjoyed by everyone.

Please reach out to her at catlow@rebellionfestivals.com with any concerns / questions or suggestions for improvements.

VENUE INFO

We will be adding venue information and helpful hints and tips to make your visit the very best it can be. Please check back here before doors.

TICKETS FOR CARERS

Rebellion Festivals welcomes everyone to our event and we try to ensure that the festival experience is available to all, without discrimination.

The WINTER GARDENS run their own scheme for carers as they are set up to manage and process genuine cases.

The process for purchasing tickets for Rebellion for both the person with a disability and their carer is as follows:

1) APPLY FOR WINTER GARDENS ACCESS MEMBERSHIP
Please visit - https://www.wintergardensblackpool.co.uk/access-membership-application
Fill in the application form. If you meet the criteria you will get a Winter Gardens Access Membership card posted to you with a unique number

2) PURCHASE YOUR TICKET FOR REBELLION
You need to purchase your Rebellion ticket from the Winter Gardens. You can do this by contacting the BOX OFFICE. This can be done by phone, via email or in person.

BOX OFFICE - Church Street, Blackpool, FY1 1HW
TELEPHONE NUMBER - 01253 629600
EMAIL - wgreception@wintergardensblackpool.co.uk

3) REQUEST A CARERS TICKET WHEN PURCHASING YOUR OWN
At point of purchasing your own ticket please give the Box Office your ACCESS CARD NUMBER and request a Carers Ticket. This will be allocatated uniquely to yourself.

4) ON THE WEEKEND
Please attend the Winter Gardens Box Office with your ticket receipt / email. You will be given your REBELLION TICKET and your carer will be given a carers wristband. You will then make your way (with your carer) to 'wristband exchange' where you will exchange your Rebellion Ticket for your appropriate wristband. Your carer will already have their wristband so can queue with you and concentrate on assisting you.

PLEASE NOTE - There is no access to the venue by the carer unless accompanied by the main ticket holder.