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2021 - REFUND INFO

2021 - REFUND INFO

Date: 06/05/2021 - 15:33

REBELLION 2021 REFUND POLICY

WE REGRET TO ANNOUNCE THAT AS OF 12 midday on Friday 7th May REBELLION 2021 HAS BEEN POSTPONED.

A full statement regarding the cancellation of this year’s festival is available on our
Website (www.rebellionfestivals.com) and

Facebook page (facebook.com/RebellionPunkMuskFestival)

ALL 2020 TICKETS THAT ROLLED OVER AND ALL 2021 TICKETS ARE VALID FOR REBELLION 2022.

KEEP HOLD OF YOUR TICKETS IN A SAFE PLACE.

TURN UP TO WRISTBAND EXCHANGE IN 2022 (with either your 2020 or 2021 ticket) AND YOU WILL RECEIVE YOUR WEEKEND WRISTBAND AND ENTRY TO THE FESTIVAL.

ALL DAY TICKETS will be automatically REFUNDED by your ticket outlet / seller and are NOT transferable to 2022. These tickets DO NOT need to be returned by post.

FOR THOSE OF YOU THAT WOULD LIKE A REFUND ON TICKETS WHICH ARE NOT DAY TICKETS PLEASE SEE INFORMATION BELOW:

If you have a monthly PAYMENT PLAN and wish to roll over your ticket so that it is valid for 2022:

  • Please COMPLETE your payment plan for this year as originally intended. You will then receive your 2021 ticket in the post which will be valid in 2022.

 

If you originally purchased your ticket from a ticket outlet / seller and would like a refund:

  • Please contact the ticket outlet / seller that you originally purchased your ticket from and follow their returns procedure.
  • Refunds are for the FULL FACE VALUE of the ticket. Unfortunately, in line with all other events and ticket outlets / sellers policies, booking fees and postage costs are not refundable by those ticket outlets / sellers (which include Keekaboo).
  • YOU MUST RETURN YOUR 2020 or 2021 TICKET IN ORDER TO RECEIVE A REFUND.
  • Check with your ticket outlet/seller to confirm what other information they need from you to enable them to refund your ticket.
  • It is your responsibility to ensure that the ticket is returned to the ticket outlet / seller in accordance with this policy if you would like a refund.
  • We recommend that you use Royal Mail SPECIAL DELIVERY (not Recorded / Signed For) to return your tickets to the ticket outlet / seller, and that you insure your parcel for the value of the ticket and track and trace the delivery to ensure the ticket outlet / seller has received it. For overseas customers, please use a reputable tracked postage service that you can track. It is also recommended that overseas parcels are insured. As the 2020 and 2021 tickets are valid in 2022, there is a strict NO TICKET RETURNED, NO REFUND GIVEN policy. In accordance with the policy set out by the ticket outlet / seller and this policy, where tickets are lost once posted by you, it will be necessary to make a claim against the postal method you used to return them. Neither we nor any ticket outlet / seller can be responsible for any lost tickets.
  • All refund requests must be received by ticket outlet / seller within 30 days of this notice of cancellation. Therefore, regretfully no refunds will be accepted after 12 midday on 7th JUNE 2021.
  • Our ticket agents / sellers aim to process all refunds within 28 days of receipt of your refund request, but please check their terms and conditions for further information.

If you purchased your ticket in person by cheque, credit/debit card or in cash from us at Rebellion 2019 and would like a refund:

  • If you purchased your ticket in person by cheque, credit/ debit card or in cash from us at Rebellion 2019 then we do not have any bank details in order to refund you. Therefore, you will need to fill out the REFUND FORM and return it with your ticket in order to receive a refund.
  • Please download and fill out the form HERE and post your ticket and the form to: REBELLION FESTIVALS LTD c/o Keekaboo Merchandising, Unit 2a Coldwell Industrial Estate, Kingstone, HR2 9NF, UK
  • We recommend that you use Royal Mail SPECIAL DELIVERY (not Recorded / Signed For) to return your tickets to us. and that you insure your parcel for the value of the ticket and track and trace the delivery to ensure we receive it. For overseas customers, please use a reputable tracked postage service that you can track. It is also recommended that overseas parcels are insured. As the 2020 and 2021 tickets are valid in 2022, there is a strict NO TICKET RETURNED, NO REFUND GIVEN policy. It is your responsibility to ensure that the ticket is returned to us together with the refund form in accordance with this policy if you would like a refund. Where tickets are lost once posted by you, it will be necessary to make a claim against the postal method you used to return them. We will not be responsible for any lost tickets.
  • YOU MUST RETURN YOUR 2020 or 2021 TICKET IN ORDER TO RECEIVE A REFUND.
  • All refund requests must be received by us within 30 days of this notice of cancellation. Therefore, regretfully no refunds will be accepted after 12 midday on 7th JUNE 2021.
  • We aim to process all refunds within 28 days of receipt of your refund request.

GDPR COMPLIANCE

With respect to the refund form, please read the following notice which is given to you in order to comply with applicable data protection laws (and so that you know what information we are collecting, how we are using it, how we will store it and how we will dispose of it). Please also refer to our privacy policy where you can find out further information about how we process your data.

  • PERFORMANCE OF CONTRACT – Rebellion Festivals Ltd needs the information requested on the REFUND FORM for us to provide you with the service you require (a refund). Therefore, by filling this out and submitting it to us you give your permission for us to use and hold this information
  • HOW WE WILL USE THE INFORMATION – Rebellion Festivals Ltd will only use the information to provide the service requested (a refund) and will not use the information for any other purposes.
  • HOW WE HOLD THE INFORMATION - We will NOT transfer your information to any electronic database. You will provide it on the form, and we will keep it in PAPER format in a locked location for up to 90 days. They are stored safely and securely and remain untampered with. This allows time for the refund to take place and any subsequent inquiries from yourself. After 90 days the form will be shredded and securely disposed of.
  • THIRD PARTIES - All refunds will be made by bank transfer using our secure online encrypted banking service. Therefore our bank will be provided with your sort code and account number.
  • THE RIGHT OF ACCESS – You have the right at any time to request what data we hold on you. However, we will require you to prove your identity to us to prevent anyone else requesting your information and committing identity fraud. If you would like to request this information, please contact

REBELLION FESTIVALS
PO BOX 330, HEREFORD, HRI 9JL

This email address is being protected from spambots. You need JavaScript enabled to view it.

No refunds will be offered under any circumstances if you fail to comply with these terms and or the terms of the relevant ticket outlet / seller.  

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