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2020 - REFUNDS

2020 - REFUNDS

Date: 11/05/2020 - 09:08

REBELLION 2020 REFUND POLICY

WE REGRET TO ANNOUNCE THAT AS OF 12 midday on the Monday 11th May REBELLION 2020 HAS BEEN CANCELLED.

ALL 2020 TICKETS ARE VALID FOR REBELLION 2021. KEEP HOLD OF YOUR TICKETS IN A SAFE PLACE.

TURN UP TO WRISTBAND EXCHANGE IN 2021 AND YOU WILL RECEIVE YOUR WEEKEND WRISTBANDS AND ENTRY TO THE FESTIVAL.

ENTRY TO 2021 at 2020 PRICES! If you bought a 2020 ticket you will SAVE UP TO £45 ON A WEEKEND TICKET* as they're going up (*2019 on the door early price versus 2021 Full Price).

ALL DAY TICKETS will be REFUNDED and are NOT transferable to 2021

FOR THOSE OF YOU THAT REQUIRE A REFUND PLEASE SEE INFORMATION BELOW:

  1. Please contact the ticket outlet / seller that you originally purchased your ticket from for their procedure
  2. Refunds are for the FULL FACE VALUE of the ticket. Unfortunately, in line with all other events and ticket outlets / sellers, booking fees and postage are not refundable
  3. YOU MUST RETURN YOUR 2020 TICKET IN ORDER TO RECEIVE A REFUND.
    Please note the following:
  4. Please use Royal Mail SPECIAL DELIVERY (not Recorded). You can insure your parcel for the value of the ticket and track and trace the delivery to ensure the ticket outlet / seller has received it. For overseas customers, please use a service that you can track and that is insured. As the 2020 tickets are usable for 2021 there is a strict NO TICKET, NO REFUND policy. It is your responsibility to ensure that the ticket had been returned to the seller. Any lost tickets will require you to make a claim against the postal method you used to return them.
  5. Check with your agent on what other information they need you to send back with the ticket
  6. We aim to process all refunds within 28 Days of receipt
  7. All refund requests must be made within 30 Days of cancellation. Therefore, regretfully no refunds will be accepted after 12 midday on 10th JUNE 2020
  8. If you purchased your ticket by CHEQUE or paid on the door at LAST YEARS FESTIVAL, then please download and fill out the form from HERE (* see terms) and post your ticket and the form using SPECIAL DELIVERY (see point 3a) to:

REBELLION FESTIVALS LTD
c/o Keekaboo, 2 Pickhatch Cottages, Pickhatch Lane, Madley, HR2 9NB U.K.

  1. ALL DAY TICKETS will be REFUNDED and are NOT transferable to 2021. Please go back to your point of purchase for a refund. These tickets DO NOT need to be posted back.
  2. If you have a monthly PAYMENT PLAN and wish to keep your ticket for access to 2021 you need to COMPLETE your payment plan for this year
  3. No refunds will be offered under any circumstances if you fail to comply with all the Terms & Conditions published here and on rebellionfestivals.com

IF YOU ARE IN A POSITION TO, WE’D APPRECIATE IT IF YOU COULD SUPPORT REBELLION AND NOT RE-USE YOUR TICKET. ANYONE WHO PURCHASES A 2021 TICKET AND TURNS UP WITH BOTH 2020s WEEKEND TICKET AND A NEW WEEKEND TICKET FOR 2021 WILL RECEIVE A GOODY BAG AS A WAY OF THANKING YOU FOR HELPING US KEEP THE FESTIVAL GOING.

*FORM TERMS

 If you paid at the festival last year or have paid by cheque then we do not have any bank details in order to refund you. Therefore, you will need to fill out the REFUND FORM and return it with your ticket.

GDPR COMPLIANCE

Please note the following in order to comply with data protection and so that you know what information we are collecting, how we are using it, how we will store it and how we will dispose of it.

  • PERFORMANCE OF CONTRACT – Rebellion Festivals Ltd needs the information requested on the REFUND FORM for us to provide you with the service you require (a refund). Therefore, by filling this out and submitting it to us you give your permission for us to use and hold this information
  • HOW WE WILL USE THE INFORMATION – Rebellion Festivals Ltd will only use the information to provide the service requested (a refund) and will not use the information for any other purposes.
  • HOW WE HOLD THE INFORMATION - We will NOT transfer your information to any electronic database. You will provide it on the form, and we will keep it in PAPER format in a locked location for up to 90 days. They are stored safely and securely and remain untampered with. This allows time for the refund to take place and any subsequent inquiries from yourself. After 90 days the form will be shredded and securely disposed of.
  • THIRD PARTIES - All refunds will be made by bank transfer using our secure online encrypted banking service. Therefore our bank will be provided with your sort code and account number.
  • THE RIGHT OF ACCESS – You have the right at any time to request what data we hold on you. However, we will require you to prove your identity to us to prevent anyone else requesting your information and committing identity fraud.
  • YOUR SECURITY – The law states that if a company knows or suspects your personal data may have been leaked or stolen, you must be told about this within 72 hours of the breach happening. The company must also notify the Information Commissioner’s Office (ICO) within that time frame as well.

Information

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All your Frequently Asked Questions answered here…

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